Your pieces are lovingly packaged and delivered within 3 days of ordering.
All online purchases are shipped via Canada Post. Within Canada, you can select lettermail (no tracking/insurance/at your own risk), expedited or upgraded shipping.
Lettermail may take up to a couple weeks depending on where you are located.
Expedited generally takes 3-6 business days to deliver depending on where you are located.
US orders are shipped via air mail with a tracking number and can take 1-2 weeks to deliver (business days only). You also have the option to upgrade shipping.
International orders are shipped by air mail and can take 2-3 weeks to deliver. You have the option to upgrade shipping.
Once your order has shipped, you will receive an email. If you have selected expedited you will receive a tracking number.
Yes! You can pick up your package locally in St. Albert. Please select the local pick up option at check out!
Yes! Simply email firstname.lastname@example.org with your order number promptly after your purchase and we can include a handwritten note.
Haiku Lane is based out of St. Albert, Alberta.
You have 14 business days from your purchase date to submit a returns or exchanges form. Step 1- Read our policy Below Step 2- Request a return by clicking button below Step 3- Return your items to us in a bubble mailer via expedited shipping. Step 4- Receive your store credit. You will receive an email with your credit.
Sometimes returning an item can be disappointing so we aim to make this process easy for you. When you return a piece within 14 days you can get a store credit.
Please note that all sale items are not eligible for returns.
Jewelry, excluding earrings and final sale pieces, can be returned to us within 14 days for store credit. You must contact us before returning an item with your order number, item returned and email. Once we receive the item you will receive an email with your shop credit. Items must be in brand new and unworn condition. Please send your pieces back how they were packaged and in a bubble mailer or properly packaged in a box. If you have any questions about our return policy please contact email@example.com
Earrings are FINAL SALE due to hygienic reasons. If you have any questions about a style please contact us at firstname.lastname@example.org
If you purchased your pieces from one of our stockists, your return or exchange must be made through them.
All sale items are final sale.
Shipping & Delivery
Haiku Lane prides ourselves in the quick handling of your packages with most orders shipping out within 3 days. Items ship out from St. Albert, Alberta with Canada Post.
We offer complimentary expedited shipping with orders over $125 in both Canada and the United States. This comes with $100 insurance and a tracking number.
Lettermail - does not include tracking or insurance. Once item has left our hands we can not place it. Please take note in our product listings as some of our items can not be sent via lettermail.
Expedited Shipping- Comes with tracking and $100 insurance. Upgrade shipping is also an option if you would like your purchase to arrive sooner. This usually takes 3-6 business days.
Your package will be sent Canada Air Mail and can take 1-2 weeks (including business days only). This includes $100 insurance. Upgraded shipping is also available.
International orders are shipped via air mail which takes 2-3 weeks to deliver (counting business days only). It includes $100 insurance.
Delivery dates are not guaranteed for reasons out of our control. If you need a rush delivery please contact us first to upgrade your shipping. Haiku Lane is not responsible for any packages lost in the mail. Please ensure that your mailing address is correct as we will not replace packages if an incorrect address is given.
Please note, all international packages may be subject to duties and taxes.These are established by your local customs authorities. Haiku Lane is not responsible for these costs. Please visit your local customs authorities website for more information.
Please view our size guide to help you decide on which pieces are best for you!