FAQS/POLICIES

SHIPPING & HANDLING

We pride ourselves in the quick handling of your packages with most orders shipping out within 3 days. Please allow more time for custom pieces. Items ship out from St. Albert, Alberta with Canada Post.  

CANADA

Your package will be sent via Canada Post.  

Shipping is free for letter mail and does not include insurance or tracking. It is at your own risk. 

Letter mail- packages arrive in a bubble mailer. I recommend upgrading your shipping for orders with a few items or earrings so that they can be packaged in a box. 

Flat Rate Shipping- Comes with tracking and $100 insurance.

UNITED STATES

Your package will be sent Canada Post Parcel. Please Select Flat Rate Shipping at Check Out.

Please note, all international packages may be subject to duties and taxes.These are established by your local customs authorities. Haiku Lane is not responsible for these costs. Please visit your local customs authorities website for more information. 

Delivery dates are not guaranteed for reasons out of our control. If you need a rush delivery please contact us first to upgrade your shipping. Haiku Lane is not responsible for any packages lost in the mail. Please ensure that your mailing address is correct as we will not replace packages if incorrect address is given.

RETURNS

Please contact haikulane@gmail.com to request a return. 

Due to the delicate nature of jewelry, Haiku Lane does not accept returns for jewelry.

Please contact us if you have received the wrong item or if there is damage to your piece.

REPAIRS

Depending on the nature of the repair Haiku Lane accepts repairs. All repairs are handled case by case. Please contact haikulane@gmail.com to inquire.

PRICING

All transactions and prices are in CAD.

PRIVACY

Haiku Lane is committed to protecting your privacy. All personal information that is given to us is used to process your orders or communicate with you regarding your purchase. All financial information is gathered securely.

WHOLESALE

If you are a retailer and would like more information, please email us at haikulane@gmail.com