Thick gold plating over sterling silver.
Because of the delicate nature of jewelry, please be mindful of how you wear your pieces and store them. When you are not wearing your jewelry, we recommend that you store your pieces in an inclosed jewelry box or airtight bag to keep them from the exposure of the outside elements.
Please treat these lovely pieces with the outmost love & care.
Standard Rules of Thumb:
1- Don't wear jewelry & accessories in water
2- remove before going to sleep
3- Don't leave in extreme hot or cold temperatures
4- store in an air tight container or plastic bag since air can oxidize jewelry
Perfumes & lotions may wear down the plating on your jewelry. Please apply these products before putting on your pieces.
If your jewelry requires cleaning, we recommend using a polish cloth or soft cotton cloth on any metal part to reduce tarnish. Please keep in mind that everyone's personal skin PH levels and how often the jewelry is worn may determine how quickly it may tarnish for some people. Jewelry is coated with multiple layers of gold or rose gold plating and will last a long time if cared for.
We are here to answer any questions you have about jewelry care. Please email firstname.lastname@example.org
SHIPPING & HANDLING
We pride ourselves in the quick handling of your packages with most orders shipping out within 3 days. Please allow more time for custom pieces. Items ship out from St. Albert, Alberta with Canada Post.
Your package will be sent via Canada Post.
Shipping is free for letter mail and does not include insurance or tracking. It is at your own risk.
Letter mail- packages arrive in a bubble mailer. I recommend upgrading your shipping for orders with a few items or earrings so that they can be packaged in a box.
Flat Rate Shipping- Comes with tracking and $100 insurance.
Your package will be sent Canada Post Parcel. Please Select Flat Rate Shipping at Check Out.
Please note, all international packages may be subject to duties and taxes.These are established by your local customs authorities. Haiku Lane is not responsible for these costs. Please visit your local customs authorities website for more information.
Delivery dates are not guaranteed for reasons out of our control. If you need a rush delivery please contact us first to upgrade your shipping. Haiku Lane is not responsible for any packages lost in the mail. Please ensure that your mailing address is correct as we will not replace packages if incorrect address is given.
Please contact email@example.com to request a return.
Due to the delicate nature of jewelry, Haiku Lane does not accept returns for jewelry.
Please contact us if you have received the wrong item or if there is damage to your piece.
Depending on the nature of the repair Haiku Lane accepts repairs. All repairs are handled case by case. Please contact firstname.lastname@example.org to inquire.
All transactions and prices are in CAD.
Haiku Lane is committed to protecting your privacy. All personal information that is given to us is used to process your orders or communicate with you regarding your purchase. All financial information is gathered securely.
If you are a retailer and would like more information, please email us at email@example.com