Shipping & Returns

SHIPPING & HANDLING

We pride ourselves in the quick handling of your packages with most orders shipping out within 3 business days.

 

DOMESTIC

Canadian orders placed with Canada Post Expedited/Standard shipping are processed and shipped within approximately 3 business days. This does not mean it will arrive to you within 3 business days. This is when it will leave our studio space and be on it's way to you. Please be patient if there are postal delays out of our control.

Packages will not be delivered on holidays.

 

INTERNATIONAL

Your package will be sent Canada Post.

Please note, all international packages may be subject to duties and taxes.These are established by your local customs authorities. Haiku Lane is not responsible for these costs. Please visit your local customs authorities website for more information. 

Delivery dates are not guaranteed for reasons out of our control. If you need a rush delivery please contact us first to upgrade your shipping. Haiku Lane is not responsible for any packages lost in the mail. Please ensure that your mailing address is correct as we will not replace packages if incorrect address is given.

 

PRE-ORDERS

Payment is charged immediately at checkout, not when the item ships.

All pre-orders will have an estimated ship date listed. Please note that this ship date is not guaranteed.

If you order a pre-order item with an in-stock item, both items will ship together when the pre-order item becomes available. If you would like your items to ship separately, please email haikulane@gmail.com for further information or please place two separate orders.

 

RETURNS

Please note that all custom pieces, sale items and earrings are FINAL SALE. 

If you wish to make a return you will receive store credit. 

Please contact haikulane@gmail.com to request a return.  Haiku Lane must receive the return back within 14 days in brand new condition meaning it has not been worn and is undamaged.

Please contact us if you have received the wrong item or if there is damage to your piece.

You will be responsible to any costs to send via post.